Quince Customer Support Text Messaging Terms

Effective 12-Nov-2026 · Last Brand Inc, doing business as Quince

1. The program

Quince Customer Support Text Messaging lets you get help from Quince by text at +1 (888) 861-5455. Messages concern the request you raise with us, such as an order, delivery, return or refund. We do not send marketing or promotional messages through this program.

2. How you join

You join by texting us first: send START, or just your question, to +1 (888) 861-5455. Your first message is your consent to receive text replies about that request. Consent is not a condition of any purchase.

3. Message frequency and costs

Message frequency varies with your conversation. Message and data rates may apply, according to your mobile plan.

4. Stopping messages and getting help

Reply STOP at any time to stop receiving messages from this number. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. We send one message to confirm, and then no more unless you text START. Reply HELP or INFO for help, or visit quince.com/contact-us.

5. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

6. Privacy

Our SMS Privacy Notice explains how we handle your number and messages. The Quince Privacy Policy applies to everything else.

7. Changes

We may update these terms. The effective date above shows when they last changed.

8. Contact

Last Brand Inc, doing business as Quince, 2012 16th Street, San Francisco, CA 94103. Reach us at quince.com/contact-us.