SMS Privacy Notice

Effective 12-Nov-2026 · Applies to Quince Customer Support Text Messaging

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

What we collect

Your mobile number
The messages and any photos you send us, and our replies
Delivery details for each message, such as when it was sent and whether it arrived
Your opt-in and opt-out choices

How we use it

To answer your request and keep a record of the conversation
To find your order or account when you ask about it
To honour STOP, START and HELP requests
To review the quality of our support and meet legal obligations

Who we share it with

We use service providers only to run this program, such as the messaging provider that delivers texts. They may use the information only to provide that service to us. We do not sell your mobile number or share it for marketing.

How long we keep it

We keep conversations as long as needed to support you and meet our legal obligations, as described in the Quince Privacy Policy.

Your choices

Reply STOP to stop messages from this number at any time. For other privacy requests, see the Quince Privacy Policy or contact us at quince.com/contact-us.