QUINCECustomer Support
Quince Customer Support

Text us about your order

Get help with an order, a delivery, a return or a refund by text. A member of the Quince support team reads and replies to every message. We never use this number for marketing.

Text START, or just your question, to
+1 (888) 861-5455
Send a message any time. Our team replies Monday to Friday, 9am to 5pm ET.

By texting START or any message to Quince Customer Support at +1 (888) 861-5455, you agree to receive text messages from Quince about your request. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out at any time. Consent is not a condition of any purchase. See our SMS Terms and SMS Privacy Notice.

How it works

  1. You text us first

    Text START, or just your question, to +1 (888) 861-5455 from your mobile phone. Include your order number if you have one.

  2. We confirm we have it

    You get one automatic reply confirming your message arrived. It explains HELP and STOP and links to our SMS Terms and SMS Privacy Notice.

  3. A person replies

    A Quince support agent answers about your request. We only text you about the conversation you started.

What we text about

  • Order status, shipping and delivery
  • Returns, exchanges and refunds
  • Questions about a product or your account
  • Follow-ups on a request you made

What we never send from this number

  • Marketing, promotions or discount offers
  • Messages you did not ask for
  • Requests for your password or full card number

Your choices

Text this What happens
STOP You stop receiving texts from this number, and we confirm it once. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work too.
START Starts a conversation, like any other message. After STOP, it lets you receive texts from this number again.
HELP We reply with how to reach us. INFO works too.

Other ways to reach us

Visit quince.com/contact-us to chat with us, or call +1 888-618-9322, Monday to Friday, 9am to 5pm ET.